PURPOSE

The purpose of this report is to request City Council adoption of a resolution revising and re-titling the specification for the classification of Manager Customer Service CTC No. 0530 to Assistant General Manager � Customer Service & Marketing CTC No. 0068, as shown in the attachments.

BACKGROUND

Burbank Water and Power (BWP) has been undergoing departmental reorganization over the past several years to be able to better address the changes in the utility industry and to be on the cutting edge of these changes.  A few years ago the Marketing Section was organizationally placed within the Customer Service Division and under the direction of the division manager, Manager Customer Service.

The Manager Customer Service, as well as the other division managers, is a member of the Department�s executive management team.  The team is composed of four Assistant General Managers, the Manager Customer Service, and the Administrative Officer/BWP.  The executive management team reports directly to the department head, General Manager BWP.

The title of Manager Customer Service does not appropriately convey the level and status of this position within the department, is not consistent with similar positions and roles in Burbank�s survey cities and/or the market industry, and is too similar to the newly proposed title change of Customer Service Supervisor II/BWP to Manager Customer Service Operations.  Additionally, a couple of minor revisions were made to the specification to conform to other specifications within the City.

ANALYSIS & CONCLUSION

The re-titling and revisions to the specification for the classification of Assistant General Manager � Customer Service & Marketing addresses the significant changes to the position over the past several years, including the additional management responsibilities over the Marketing Section, and more clearly reflects the level and status of the position within the department.  The position is a member of the department�s executive management team and should reflect a title comparable to the other members of that team, Assistant General Manager.  This title change will clarify this position�s scope and level of responsibility within the organization.  The proposed changes will also assist the department when it needs to recruit for this highly specialized field.

This classification will continue to be an unrepresented management (�Z� group)  position, exempt from Civil Service and the Fair Labor Standards Act (FLSA).  This position will be included in the City�s Conflict of Interest Code.  As this is an exempt position, the Civil Service Board only reviewed this item for informational purposes at their regular meeting on March 2, 2005.

FISCAL IMPACT

There is no fiscal impact from the revisions or re-titling of this specification because the current salary range for the position will be maintained.

RECOMMENDATION

Staff recommends that the City Council adopt the proposed resolution revising and re-titling the specification for the classification of Manager Customer Service CTC No. 0530 to Assistant General Manager � Customer Service & Marketing CTC No. 0068.

Respectfully submitted,

Judie Sarquiz

Management Services Director