PURPOSE

The purpose of this report is to provide the City Council with the proposed Fiscal Year (FY) 2003-2004 Annual Work Program and Departmental Performance Indicators. 

BACKGROUND

Annual Work Program

In 2000, the City Council adopted a 10-Year Strategic Plan entitled, Embarking on a New Millennium (2001-2010).  This Strategic Plan identifies and defines strategic priorities and includes corresponding goals and sub-goals that are designed to direct future actions by the City government to achieve the vision of the plan.

The Annual Work Program is used as a management tool to identify, prioritize, and monitor the City's projects in accordance with the Strategic Plan.  The proposed FY 2003-2004 Annual Work Program (see Attachment I) includes over 300 goals and objectives, including several capital improvement projects.   These goals and objectives are organized under the seven (7) goals identified in the Strategic Plan document and are entitled:

Section A       Improve Appearance and Livability of Residential Areas

Section B       Improve Appearance and Viability of Commercial Areas, Redevelopment/Economic Development, Planning, and Transportation Planning & Implementation

Section C       Coordination, Development and Enhancement of Police and Fire Services

Section D       Park Services, Library Services, and Cultural Services

Section E       Environmental Protection/Infrastructure

Section F       General City Operations-Cooperation/Stability/Responsiveness

Section G       General City Operations-Responsibility/Leadership/Management

Generally, the Annual Work Program document reflects the objectives defined by each department and suggested by the City Council during the annual budget study sessions.  Listing all the specific objectives together in one document allows the City Council, City staff, and the public an opportunity to comprehensively review the City's Annual Work Program as a companion volume to the 10-Year Strategic Plan.

Performance Indicators

Included with the Annual Work Program review are the FY 2003-2004 Departmental Performance Indicators (see Attachment II).  Performance Indicators are used by the City to assess how efficiently and effectively programs and activities are provided, and determine whether organizational goals are being met.  Performance Indicators have become an integral part of the budget process for most cities and are a needed component to compete for state and national budget awards.

Burbank began including Performance Indicators in the Budget in FY 2000-2001.  This year the departments spent a great deal of time reassessing their current Indicators and in most cases they have been completely revamped.  A major goal of the changes was to link the Indicators to both the City�s Annual Budget and Work Program.  Further, the modifications are intended to allow the City�s programs and services to be measured in such a way that we can ascertain the following: 1) How well are our services being delivered?; 2) Are planned accomplishments being met?; 3) Are community problems being solved?; and, 4) Are our residents/customers satisfied with the results?

Presentation Schedule

Although this is an �initial presentation� and not a �status update,� each Department Manager will present their proposed FY 2003-2004 Annual Work Program and Performance Indicators for the City Council�s review and be prepared to answer any questions from the Council as per the attached presentation schedule (see Attachment III).

RECOMMENDATION

Staff continues to believe that the Annual Work Program and Departmental Performance Indicators are effective project-tracking and work quality measurement tools that assist the City Council in achieving their Strategic Plan goals.  Staff requests that the City Council review the proposed FY 2003-2004 Work Program and Departmental Performance Indicators per the proposed schedule and provide input and direction as necessary. 

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